Getting in touch

Email team@dialup.lv.

Because we activate subscriptions by hand, the same address handles anything about an invoice, a plan change, an upgrade, or cancelling a subscription.

What to include

The difference between a fast answer and three rounds of questions is usually these:

• Which agent, by name or phone number
• When: the date and time of a specific call. "14:32 on 11 October" is much easier to trace than "yesterday afternoon"
• What you expected and what happened: "the caller asked about Saturday hours and it said we were closed, but we're open 10 to 14"
• The caller's number, if it's about one specific call
• What you've already tried, so we don't suggest it again

Can't sign in?

Forgot your password on the sign-in page sends a reset link. If it says the link is invalid or expired, request a new one and use the newest email: asking for another link silently cancels the previous one, so the first email in your inbox is usually the dead one.

If a verification or reset email hasn't arrived, check spam. There's also a rate limit, so if you've asked several times in a row, wait a few minutes.

Suggestions

Tell us what you were trying to find and couldn't. Gaps in this documentation are usually found by the people hitting them, not by us.