Your business information
The Business tab is where most of the value is. An agent with a well-filled Business tab answers questions; one without takes messages.
Your details
- Business name is how the agent introduces itself. Use the name customers know you by, not the registered legal entity.
- Address answers "where are you?". Write it the way you'd say it out loud, including the bits that help someone find you.
- Service area is for businesses that travel: "Riga and surrounding area", "within 30 km of Jelgava".
- Website is something the agent can give out. It doesn't read your site.
- Public phone is the number your customers already know, which the agent can repeat to someone asking how else to reach you. It is not where Dialup texts you; see notifications.
- Public email gets handed out when someone wants to send a document or a photo.
Additional notes
Free text for everything the labelled fields don't cover, and the field that makes the most difference. Most of what callers ask isn't on a form: parking, payment methods, which entrance, whether you take walk-ins, whether dogs are allowed, what to bring.
Keep each fact to its own short statement:
Parking in the yard, entrance from Brīvības iela. Card and cash accepted, no AmEx. Walk-ins welcome before 11am, otherwise book ahead. Wheelchair access via the side door.
Ask whoever answers your phone what they get asked ten times a day. That list is exactly what belongs here.
Opening hours
Tick the days you're open and set opening and closing times. An unticked day shows as closed and the agent will say so.
The hours do two jobs: they answer "are you open on Saturday?", and on Dialup Desk they decide which appointment slots the agent may offer.
The weekly schedule holds one opening and one closing time per day, so there's nowhere yet to put a lunch break or a regular blocked afternoon. For now, mention a midday closure in Additional notes so the agent can tell callers about it. Recurring blocked time is something we're working on.
Holidays and one-off changes
Don't edit the weekly schedule for a single day; you'll forget to change it back. Use Availability overrides, which replace your normal hours for one specific date and take precedence over them.
Pick a date, then either mark it closed or set different hours. A public holiday is a closure; an early finish or an unusual Sunday opening is changed hours. There's no date range, so a two-week shutdown is one entry per date.
Add holidays before you need them. An agent that doesn't know you're shut on 24 June will tell callers you're open, and on Dialup Desk will book them in.
Services
Each service has a name, an optional description, a price, a duration and a toggle. On any plan they let the agent answer "what do you do?", "how much is it?" and "how long does it take?". On Dialup Desk the duration also decides how long a booking blocks out, so a 90-minute service and a 30-minute one don't get offered the same slots.
Name them the way a customer would, not with an internal code.
Price is a choice of three, and the agent says something different for each:
| Choice | What the agent tells a caller |
|---|---|
| Fixed price | The amount. Must be above zero |
| Free | That the service is free of charge |
| Don't say the price | That it needs to check, and takes a message |
Pick Don't say the price when a price genuinely varies and you'd rather a person quoted it. If it varies within a range you're happy to state, a fixed starting price plus an explanation in the description reads better to a caller than a refusal ("from €40, depending on length").
For anything seasonal or temporarily unavailable, use the toggle rather than deleting. A disabled service doesn't reach the agent at all, so it won't be offered or quoted, and you can switch it back on without retyping it.
Three accurate services beat twelve half-filled ones.