Nobody answered the call

Work down this list. The first two cover almost every case.

1. Is forwarding actually set?

The most common cause by far, and it usually comes down to one of three things.

You didn't press the call button. On every operator but LMT, forwarding is a dial code, and a dial code does nothing until you press call. Type it, press call, and wait for the confirmation your operator sends back. On LMT it's a text message instead, so there's nothing to dial.

The number in the code is wrong. Compare it character by character with the number in your agent's Settings tab. A single digit out and the forward goes somewhere else entirely. The in-app tool fills your number in for you and lets you copy each code, which removes this failure mode:

You set the wrong kind. "When no answer" won't forward a call you declined, and "when busy" won't forward one that simply rang out. Check which kind you set against call forwarding, which also covers how to test each one properly.

2. Is the subscription active?

Open Billing. The agent's card has to say Active. A requested or expired subscription means the agent does not answer, no matter how the forwarding is set. If Settings says a number will appear once the subscription is approved, there's nothing to forward to yet.

3. Does your company use a virtual PBX?

If calls go through a virtual exchange before reaching your handset, handset codes may never apply. Forwarding has to be configured in the exchange instead.

4. Did it reach the agent and you just can't see it?

Check Conversations. If the call is there, the agent did answer and the problem is something else; a very short call usually means the caller hung up on hearing an unfamiliar voice. With several agents, check you're on the right one, and press Reset in the filters in case one is hiding it.

Still nothing

Email team@dialup.lv with your agent's number, the number you called from, the time of the call, and which forwarding you set. Those four things let us trace it.